Technical Support

A diagnostic page is available which will allow you to test if you have the appropriate media player, Flash Player, installed and to check the player can receive video. If you do have a problem, you can email technical support at any time at client.support@twofour.co.uk 

•   What are the system requirements?
•   I can see the video, but can't hear anything
•   I am watching on broadband / in my office, but I still have poor quality

What are the system requirements?

The Adobe Flash Player plug-in is required to view the broadcast. You also require an internet connection and a compatible web browser.

Operating system

•   Microsoft Windows XP or Microsoft Windows Vista
•   Mac OS X

Web browser

•   Microsoft Internet Explorer, version 6 and above (on Microsoft Windows only); or
•   Mozilla 1.x, and browsers based on Mozilla, such as Firefox

Please ensure you have cookies and JavaScript enabled.
We strongly suggest that you update to the latest version of your chosen browser. These browsers are available to download from the Microsoft and Mozilla websites.

Multimedia player

•   Adobe Flash Player

We strongly suggest that you update to the latest version of Adobe Flash Player. This can be downloaded for free from the Adobe website.

Hardware requirements

•   Pentium II 300 MHz
•   128 MB RAM
•   16-bit PCI Sound card - e.g. SoundBlaster 16 PCI
•   16Mbyte 64bit AGP Video adapter - e.g. ATI Xpert98 or equivalent

Internet firewall and connectivity

If you have a firewall and have not watched streaming content before, please ask your Network Administrator if the firewall will allow it.

Some firewalls may also prevent ActiveX controls from being displayed in web pages. Please ensure that your firewall allows the WindowsMedia ActiveX control.

I can see the video, but can't hear anything

As the video and audio are sent in the same data stream, the most likely points to check are:

•   does your computer have a sound card?
•   are your loudspeakers turned on and turned up?
•   can you hear other sound files now?

Check you have the latest version of your media player. It may be that your connection is slow, or very busy.

I am watching on broadband, but I still have poor quality

Good quality audio and video results from a fast internet connection to your computer. Even if you have a fast office internet circuit, if the connection is shared you may be receiving a slow connection speed.